DOCSPIDER SOFTWARE S.A. seeks to become a benchmark in the market, achieving recognition from customers, partners, and employees throughout its history. To this end, we understand the importance of protecting the personal information that passes through our websites and platforms, and we ensure that we take the best measures to comply with data protection regulations.

This Privacy Notice provides information about the processing of personal data at Docspider S.A., in accordance with Law No. 13,709/2018 – General Data Protection Act (LGPD). If you have any questions or need further clarification, you can contact us via the link: https://siscompliance.com.br/docspider/#/inicio https://siscompliance.com.br/docspider/#/inicio

Which personal data is collected?

To enable the execution of our platform's features, we only require the following data: (a) name; (b) telephone number; and (c) email address.

When you contact us via the “Contact Us” tab, we will collect the following data in order to provide customer service: (a) name; (b) email address; (c) telephone number; and (d) the information you enter in the message field.

We emphasize that we do not require sensitive personal data to provide our services and ask that you refrain from sending such information.

Docspider S.A. may request the above information if the user contacts us via WhatsApp.

You can apply for job openings at Docspider S.A. through the “Work with Us” tab, where we collect the following information: (a) name; (b) email address; (c) telephone number; and (d) the information you enter in the message field.

We emphasize that we do not require sensitive personal data to carry out the recruitment and selection process and ask that you refrain from sending such information.

We send you content of interest when you voluntarily provide your name and email address.

We also collect browsing data, such as (a) IP address; (b) geolocation; (c) web tracking.

For what purpose is the information processed?

We will use the data for the following purposes:

1. Identify the registered user and their activities on the websites and platforms;
2. Enable the execution of our contracts, complying with contractual and legal obligations;
3. Enable the availability and execution of our systems and platforms for the customer/user;
4. Provide clarifications and answer any questions, providing customer service;
5. Promote products and services, providing content of interest to the user and establishing customer relationships;
6. Carry out the recruitment and selection process;
7. Ensure the safety of the establishment and other personnel;
8. Study user interaction with our online media and improve our relevance in search engines, as well as develop improvements in our channels such as accessibility, content enhancement, or new features.

How long is the information stored?

Website access logs are stored for at least 6 months, in accordance with the Brazilian Internet Civil Framework.

Personal information will be stored in the best possible way until the purposes set forth in this Notice are achieved.

We will store data related to sending content of interest (mail marketing) until you object to its processing. Therefore, you can unsubscribe from the list using the link at the end of our emails or through our specific channel.

Is the data shared with third parties?

We will only share your personal data in the following circumstances:

1. business succession, such as mergers, acquisitions, and incorporations, maintaining the minimum requirements for security and legitimacy.
2. contracting data processing services from third parties (operators), such as data hosting, processing systems (cloud computing services), information technology consulting, advertising and marketing services, credit (financial) billing services, and legal advisory services.

These third parties will have no direct interest in the information and will always act under our guidance.

We are required by law to share personal data in the event of an order from a judicial, police, or administrative authority.

Information Security Measures

Docspider S.A. prioritizes the confidentiality and integrity of the information that is processed for the provision of our services. Therefore, we recognize the importance of keeping data secure and, to this end, we have adopted appropriate technical and managerial measures to protect it, such as restricting access to authorized persons; personal and non-transferable login and password; antivirus software; confidentiality agreements signed by employees; among others.

Cookies

Cookies are files installed on your browser to help us better understand your preferences and improve your experience on our websites and platforms. To do this, we use Google Analytics cookies. For more information about data processing at Google, please refer to the Privacy Notice: Google:
Google – https://policies.google.com/privacy?hl=pt#about

You can uninstall cookies at any time through your browser. However, we do not guarantee the full functionality of the website with cookies disabled, either completely or partially.

International Data Transfer

Some of the direct and indirect data processors, such as data hosting services, may be located outside Brazilian territory. We ensure compliance with legal requirements arising from personal data protection regulations, particularly with regard to the requirement for third parties to commit to the Terms of Information Security and Personal Data Protection.

Social Media

We are on LinkedIn and X, so we act as joint controllers of personal data together with these social networks. To better understand how your data is processed, please access the Privacy Notice for each of them:

LinkedIn – https://www.linkedin.com/legal/privacy-policy?_l=pt_BR
X – https://x.com/pt/privacy

Data Subject Rights

The LGPD provides for several rights for data subjects, and we have listed some of them for your information:

1. the right to confirm whether your personal data is being processed;
2. the right to access information about data processing;
3. the right to rectify your data;
4. the right to data portability, if and when applicable;
5. the right to object to the use of data for a previously authorized purpose;
6. the right to have data deleted, except for data necessary to comply with legal obligations and to exercise the right of defense in judicial and/or administrative proceedings;

Docspider S.A. intends to respond to requests from data subjects and/or authorities in the best possible manner.

Contact

If you still have questions or need to submit formal requests, we are available via the link:  https://siscompliance.com.br/docspider/#/inicio